Refund policy

Return, Exchange & Refund Policy 

Dear Customers, 

Thank you for shopping with us! Your satisfaction is our priority, and we are committed to providing comfort, high-quality products and excellent service. Please take a moment to review our return, exchange, and refund policy below. 

Return & Exchange Policy 

Refund Policy 

A refund will only be processed if you receive a damaged product or a wrong product.  

Refund Request Guidelines 

Refund will be initiated only if there is a damage at the time of delivery. You must initiate the request within 24 hours of order delivery and provide a clear unboxing video that captures the package being opened, the intact seal, the product’s condition, and the issue faced. 

Once verified, eligible refunds will be processed within 7-10 business days to the original payment method. 

For any assistance, please contact our customer support team at business@bioweal.com

Warning 

Please do not share OTP unless receiving the product in person. We are not responsible for packages left unattended after OTP confirmation.